Return and Shipping Policy

All orders are processed and shipped out within 5-7 days excluding holidays and weekends. Please expect 2-3 days to be delivered. Due to covid some shipping can take up to 14 days. Before purchasing make sure your shipping and billing address is the same. We are not responsible for any packages delayed or lost package once it is with the delivery couriers. Please contact them for further details once you receive tracking number.



NO refunds, you can exchange within 3 days of receiving your order and must be in original package.Ship back your current order, let us know what you’d like in exchange and we’ll get you set up with a new order. All hair must be in it natural state meaning no chemicals, unravel, or cutting of the lace or bundle. You are responsible for shipping fees unless we are at fault. All hair is sale is final, please be sure to read the full description of products before purchasing. If hair is tampered with then there will be no exchange. Exchanges are EXCLUDED during sales.


Custom units can take up to 7-21 days to be constructed and shipped out. Only Ready To Ship Units will be shipped out 3-5 days. Please know your head measurements for all units. We are not responsible for the unit being too big or too small. There will be no REFUNDS at all for improper fit.